Terms and conditions
General terms and conditions of purchase through the e-commerce website chillama.co
By using the services of internet store chillama.co, it is considered that you accept the General Terms and Conditions set forth in this document. Should you disagree with the chillama.co, General Terms and Conditions, please do not use this website
This document contains the General Terms and Conditions by which "Pixea JSC (comp. number: 207403511, address: Bulgaria, Sofia, Alexander Zhendov 1 street), hereinafter referred to as chillama.co, provides services to its users through the internet store chillama.co. The General Terms and Conditions below represent an agreement for the conclusion of a purchase agreement between the person agreeing to these General Terms and Conditions, hereinafter referred to as the “Customer”, on the one hand, and chillama.co, on the other hand, with ordering and purchasing the products offered through the e-shop chillama.co .
Subject of Agreement
chillama.co provides the Customer with the opportunity to purchase the products offered on chillama.co website and pay the respective selling price, taking into account, and in strict compliance by the Client with the present General Terms and Conditions, as well as with the additionally indicated requirements on the respective webpages in chillama.co for the specific goods.
Prices and Terms of Payment
The sales price payable by the Customer is shown in the invitation to purchase the goods at the time of submitting the purchase order.
The price of the order, delivery costs and all other charges may be paid according to the available payment methods announced at the time the order is created.
chillama.co reserves the right to make changes to product prices, shipping costs, and all other charges (if any) without notice.
chillama.co reserves the right at any time to modify or terminate the Service, or any part thereof. chillama.co is not responsible to the Customer or third parties for suspension or termination of the Service, modifications, or price changes.
Delivery and Right of Refusal
The ordered goods are handed over to the Customer or a third party, who accept and confirm the order on behalf of the Customer. In the event that the Customer is prevented in any way from receiving the goods within the delivery time, chillama.co is released from its obligation to deliver the order.
The Customer has the right to refuse the order in the following cases:
- when the delivered good does not apply to the order, purchased by the Customer and that can be established upon inspection
- when the goods are damaged during their transportation
- when the price to be paid by the Customer does not correspond to the amount due which he received in the confirmation email.
Upon delivery, the Customer is obliged to check his shipment for visible damage that may indicate violation of the integrity of the contents, and in such cases, should refuse to receive the package and turn to a courier to prepare a report for a damaged shipment.
The customer has the right to return the ordered goods without giving a specific reason within 14 days from the date of receipt of the shipment, provided that the condition of the order is the same as at the time of receipt and the packaging is not damaged.
Used products, unwrapped products or part of promotional packages cannot be returned. The customer undertakes to cover all costs of returning the goods. chillama.co does not bear the cost of returning products, regardless of the circumstances.
chillama.co IS NOT RESPONSIBLE for running out of the quantities of goods offered on the site!
Returning of shipment
1. Before sending the shipment back, be sure to contact chillama.co at the contact email provided on the site. The email must include the order number and reason for the return, as well as which products were used, if any.
2. Do not take any action on the return until you receive a reply to your email with clear instructions from us on the procedure and the address to return it to.
3. Returned shipments are not accepted if the conditions specified in points 1 and 2 of this text are not met.
4. The value of the returned order is refunded by bank transfer within 14 days from the date of its receipt and inspection.
5. All fees related to the return of the order are at the customer's expense.
Termination
chillama.co reserves its right to refuse service for any reason in any time. We may, at our sole discretion, cancel quantities purchased per person, household, or order. This type of restriction may include orders placed with the same customer number, the same card, or with the same billing or delivery address. If a change is made, an attempt will be made to contact the Customer using the details provided by him/her when placing the order.
The customer agrees to provide up-to-date and accurate information on personal and delivery data with each order placed from chillama.co and undertakes to update the information immediately upon change.
Amendments to the General Terms and Conditions
These General Terms and Conditions are subject to unilateral change by chillama.co when supplementing and diversifying the product assortment, as well as in connection with legislative changes that would reflect on the conditions for offering the products.
The Site or the Service offered may contain typographical errors, inaccuracies and omissions regarding product description and availability, pricing, current promotions, fees and delivery times. chillama.co reserves the right to correct inaccuracies and to change and update information, as well as to cancel orders if the information on the Service or any of the linked sites contains inaccuracies, without prior notice, including after the order has been accepted.